In case you are not satisfied with the product, you can return it within fifteen (15) calendar days after you received your order.
Returning products will only be accepted if:
All returns have to be required before you send your products back to us to ensure an easy identification and a timely processing. Unidentified returns will be sent back to the sender.
In case of a product exchange or return, the shipping cost is charged to the customer. The customer is responsible for the product until we receive it. For your own protection, we recommend that you choose the courier company we have a collaboration or a delivery company that offers shipment insurance. If you choose to mail the package, we have the right to refuse to take the delivery since all packages are required to be delivered to our address. In case of product defect, our company will be charged with the shipping cost.
In case of product return, you can either replace it with another product, get a voucher for your next purchase, or get a refund within fourteen (14) days. If the cost of the new product of the exchange is higher, the customer will be notified to pay the difference. If the cost of the new product is lower, the difference will be credited to the customer. In order for a refund request to be accepted, it is mandatory to have the receipt. Also, the customer name of the bank account and the name used for the order has to be the same. The shipping cost is withdrawn from the refund.
Note: Refunds do not apply for products purchased on discount. You can, however, proceed to product exchange. The shipping cost is charged to the customer. For further information, you can email us at email@example.com
If you received a gift and you wish to change it, please refer to the guidelines above. The cost of the product you choose has to be equal to or greater than the cost of the product you received as a gift.